Three levels of competency, assigned by role. No technical background is required at any level. Literacy beats prohibition: staff who understand the tools flag the problems.
| Level | Who | Core competencies | Evidence of competency |
|---|---|---|---|
| All staff | Everyone in the pharmacy, clinical and non-clinical. | What AI is and is not. When outputs must be verified. How to flag a concern, and to whom. | Can name the reporting channel and give one example of an output that should be questioned. |
| Pharmacy operators | Staff who use an approved AI tool in daily work. | The tool's standard operating procedure. How to check outputs against source data. The escalation path when something looks wrong. | Can demonstrate the checking step and the escalation path for their tool without notes. |
| Governance leads | The people who own the approval gate, vendor review, and monitoring. | Risk assessment against the five categories. Vendor review, including the Reverse Canvas and the due-diligence checklist. Monitoring design and incident review. | Has run at least one vendor review and one incident or near-miss review in the last year. |